Frequently Asked Questions

• Why book with us?
  Answer:

  • We are proud that we served over 16.000 visitors all over the world each year.
  • We provide all railway routes from North to Sourth with the best trains. These trains include Reunification Express Train, Sapa tourist trains, 5 star train and so on. They will take you to discover a large number of famous tourist attractions in Vietnam such as Sapa, Hanoi, Hue, Da Nang, Nha Trang and Saigon…
  • We assure that booking train ticket on www.trainvietnam.com will save your time, money and other problems for you. Moreover the payment method of www.trainvietnam.com is not only convenient but also high-secure.
  • If you need any feedback, please send to our email: sales@trainvietnam.com. We will support you any time and response your email within 12 hours.
  • Beside that, we will deliver tickets to you for free if you live in any place (as hotel) in Vietnam.
• How do I get my train tickets when I completed payment for my ticket?
  Answer:

  After you pay for your tickets, you will receive your order via email. This email confirm that we have received your ticket reservation request. Please provide us a correct address (your hotel address in Vietnam). We will deliver tickets to your hotel with free delivery service to all address in Vietnam.
  
  In case that you do not have a hotel address in Vietnam, we will arrange to deliver the ticket to any place that is convenient for you. (please contact us via email relating this issue)
  
  Note: It’s the most convenient, please send us your address (your hotel address in Vietnam) before your booking date 3 days. So, you can get the train on-time.
• When I pay the train tickets on your website successfully but you confirm that my order is unavailable. So, How long can I be refunded of money?
  Answer: When you purchase the train tickets on our website, almost you rarely book the unavailable tickets. But if you meet this case, we will refund 100% of the fare to you within 15 days.
• What are the baggage regulations for train in Vietnam?
  Answer: Carry-on Bags: The train cabins are allowed to carry baggage not to exceed the weight limitation of 20 kg of adults and 10 kg of children. This baggage must be wrapped neatly and reliably.
• Can I get the train to Hoi An?
  Answer: Hoi An does not have the train station and the closest one is Da Nang station. The distance from Da Nang to Hoi An is about 30 minutes by bus or car. You should get over night train from Hanoi or Ho Chi Minh City to Danang and then take a bus or taxi to Hoi An easily.
• I purchased your train tickets, but I can’t get the train at my booking date. What are the refund regulations for train in Vietnam?
  Answer: - Ticket cancellation or amendment made after issued Booking Confirmation will be charged 30% of the ticket price.
  - Ticket cancellation or amendment made 48 hours before departure date will be charged 50% of the ticket price.
  - No Show or Ticket cancellation or amendment made less than 48 hours of the departure date will be charged 100% of the ticket price.
• Is it possible to purchase a ticket that allows for multiple stops?
  Answer: The train does not allow a ticket for multiple stops in Vietnam. You only use a ticket for a route (stop). If you want to stop in many places, you should make plan for your trips clearly that you will not miss the train.
  
  For an example: If you want to take the train from Ho Chi Minh (Saigon) city to Hanoi. And you want to pass Nha Trang, Danang and Hue. So, you have to book 4 tickets for 4 routes as following:
  - The first ticket: Ho Chi Minh to Nha Trang
  - The second ticket: Nha Trang to Danang
  - The third ticket: Danang to Hue
  - The last ticket: Hue to Hanoi